Frequently Asked Questions

General Questions

Cross Valley Health & Medicine has been owned and operated by Dr. Paul Saladino and Christian Plaza, FNP, since 2007. The practice provides primary care and specialty medical services to New Yorkers.

Our mission is to provide personalized, high-quality primary care, preventative and mental healthcare.

Our vision is to establish Cross Valley Health & Medicine as a leading private practice that combines both tele-health and face-to-face models to deliver care in New York.

We are always looking for ways to improve our practice. Please leave us a review through Google or visit us on Facebook.

Category: General Questions

No. We currently only encounter patients that have a New York State mailing address at this time.

Category: General Questions

Yes. Only those who live within the Mid-Hudson Valley Region* may schedule primary care in-person appointments for our Newburgh office at this time. Medical cannabis screening appointments are virtual only.

*Includes the following counties: Dutchess, Orange, Putnam, Rockland, Sullivan, and Ulster.

Category: General Questions

No. We are not an established urgent care practice. If you require immediate medical attention, please dial 911.

Category: General Questions

If you are currently experiencing a medical emergency, please dial 911.

You may go to any hospital of your choosing. We are able to communicate with any hospital within the United States so long as you give them written permission to speak with our office staff so we can request your medical records.


Category: General Questions

Insurance & Billing

For those opting to pay out-of-pocket, we charge $150.00 for established patients and $200.00 for new patients. This does not include other medical services if rendered. We will provide a good-faith estimate if requested before your appointment.

For those using insurance, please consult your insurance carrier for further pricing information as to what medical services are/are not covered.

Cross Valley Health & Medicine offers certification into the New York State Medical Cannabis Program. The fees for our program are:

All telemedicine medical cannabis initial and recertification appointments are $145.00. Payment is due prior to receiving your certification.

All in-office medical cannabis initial and recertification appointments are $175.00. Payment is due prior to receiving your certification.

We understand that medical costs can be very expensive and at times you may be unable to make a payment. If you are unable to make a payment, please discuss setting up a payment plan with our office. Payments must be made in full before your next visit (either in-person or virtual) and for medical marijuana certifications.

We extend our sincerest apologies for any care concerns you may have experienced with us.

In order for us to continue to providing excellent care, we are always seeking patient feedback. Please contact our office by calling 845-561-7075 or by emailing We will be more than happy to assist you with your concerns.

Cross Valley Health & Medicine accepts the following health insurance plans as of 03/01/2023

  • AARP Medicare Supplement (secondary insurance)
  • Aetna
  • Affinity Medicaid (no Enriched Health (HARP) and no new suboxone patients – any other plans call and confirm with the insurance
  • Cigna
  • HIP – Emblem (Montefiore)
  • Empire Blue Cross Blue Shield – Do not accept MediBlue Select
  • Empire Plan (United Healthcare)
  • Fidelis Care
  • HealthNet
  • HealthFirst
  • Humana (Aetna)
  • 1199 (Indecs)
  • Magnacare
  • Medicaid (Computer Science) – Except no new suboxone patients
  • Medicare & Railroad Medicare
  • Multiplan (PHCS/POMCO/GEHA)
  • MVP Commerical
  • MVP Essential Plans – Do not accept Essential Plan 4
  • Oxford (No Liberty Plan)
  • Sieba
  • Tricare
  • UMR
  • United Healthcare – Do not accept Community Plan (Medicaid plan) and Regional PPO
  • Wellcare

Yes! Click here to know more about which other insurance plans we accept.

Cross Valley Health & Medicine is able to accept cash, major credit cards and checks for any outstanding medical bills you may have from us. You can pay in-person, over the phone, or clicking here to pay your bill online.

If you have any billing related questions, please call our office at 845-561-7075.



Contact our billing team by emailing or calling our office at 845-561-7075.

You will be unable to schedule another appointment until all payments are made.