Privacy Policy

Cross Valley Health & Medicine, P.C. (“Cross Valley Health & Medicine”) is committed to respecting your privacy and recognize the importance of protecting and managing personally identifiable information (“PII”) and medical information that you share with Cross Valley Health & Medicine in compliance with applicable laws such as the Health Insurance Portability and Accountability Act of 1996. This “Privacy Policy” governs your use of www.crossvalleyhealth.com (“Cross Valley Health & Medicine”), including the self-submission of user data through either “Contact Us Forms” or by utilizing a third-party vendor, “FormDR”, to submit personally identifiable information so that Cross Valley Health & Medicine can provide you, as the patient, with the health care that is required. This “Privacy Policy” further explains how Cross Valley Health & Medicine collects, uses, and discloses information that we obtain from you or about you. In addition, Cross Valley Health & Medicine is a medical practice that operates within the United States of America with all due respect to the laws and regulations set forward in New York State. Please note that this website does not establish a patient-health care practitioner relationship with any individual who is visiting our website or does not engage in the practice of medicine or nursing practice in any state or jurisdiction where Cross Valley Health & Medicine practitioners have a license. Any information collected by You, provide as educational in nature, only and shall not be construed as medical advice received by You. Cross Valley Health & Medicine urges all visitors to the Website to speak with your medical provider to obtain advice specific to your medical needs and circumstances. If you do not agree with the terms set forth in this “Privacy Policy,” you automatically opt out of using Cross Valley Health & Medicine’s “Contact Us Forms” and any forms generated by “FormDR” and you should cease using this website. If you continue to utilize the information and other services on this website, you agree to abide by this “Privacy Policy” in its entirety.  If Cross Valley Health & Medicine determines that you subsequently violate the following terms, your use of Cross Valley Health & Medicine’s services will be terminated without prior notice. By using all forms of communication on our website, you consent to our “Privacy Policy” about the collection, use and disclosure of information obtained from you to provide you with the proper health care required. You have a right to obtain a paper copy of this notice from us, upon request, even if you have agreed to accept this notice electronically.

Information Collected

While using Cross Valley Health & Medicine’s online services, we may collect personal information so that we can identify you, such as your name, contact information or other identifying medical information such as the following:
  • Past, present or future physical and or mental health or condition;
  • The provision of health care delivered to you; or
  • Past, present or future payment for the rendering of health care services to you
Additionally, you may encounter the following definitions: Cookies and Tracking Technology. A “cookie” is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the website uses to track the pages you’ve visited, but the only PII a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other websites. Some parts of the Service use cookies to understand user traffic patterns and to tell us how and when you interact with our Website, App and Service. We do this to determine the usefulness of our Website, App and Service information to our users, to see how effective our navigational structure is in helping users reach that information and to customize and improve our Website, App and Service. Unlike persistent cookies, session cookies are deleted when you log off from the Website, App and Service and close your browser. If you prefer not to receive cookies while browsing our Website, App and Service, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to use/navigate through many parts of our Website, App and Service, although if you do so, you may not be able to access all portions or features of the Website, App and Service. Some third-party services providers that we engage (including third-party advertisers) may also place their own cookies on your hard drive. Note that this Privacy Policy covers only our use of cookies and does not include use of cookies by such third parties. “Web Beacons” (also known as Web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Website, App and Service for several purposes, including to deliver or communicate with cookies, to track and measure the performance of our Website, App and Service, to monitor how many visitors view our Website, App and Service, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, Web Beacons are typically embedded invisibly on web pages (or in an e-mail). Information Related to Your Use of the Service. When you use our Service, you use our service, and website anonymously. We do automatically log your IP address (the Internet address of your computer) and other information such as your browser type, operating system, the web page that you were visiting before accessing our website, app and service, the pages or features of our website and service to which you browsed to give us an idea of which part of our Website, App and Service you visit and how long you spend there (we refer to this information as “Log Data“). But we do not link your IP address to any PII. We use Log Data to administer the website, and service and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance the website and services by expanding their features and functionality and tailoring them to our users’ needs and preferences. Information Sent by Your Mobile Device. We collect certain information that your mobile device sends when you use our website and service, like a device identifier, user settings and the operating system of your device, as well as information about your use of our website and service. We are not responsible for any unauthorized access by any third party to such information on your mobile device. Location Information. When you use our website, we may collect and store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device’s GPS coordinates or course location if you enable location services on your device. We may use location information to improve and personalize our services for you.

Emergencies and the Law

We may disclose your PII in an emergency treatment situation. If this happens, your provider shall try to obtain your consent as soon as reasonably practicable after the delivery of treatment. If another provider is required by law to treat you and the provider has attempted to obtain your consent bus is unable to obtain your consent, he or she may still use or disclosure your PII to treat you in this emergency situation. We may disclose your PII when required by law. The use or disclosure will be made in compliance with the law and will be limited to the relevant requirements of the law’s jurisdiction. You will be notified, as required by law, of any such uses or disclosures.

Third Party Sites

Some of the links found on www.crossvalleyhealth.com contain links to other sites that are owned or operated by third parties. We are not responsible for the content, privacy or security practices by any third parties. To protect your information, we encourage you to learn about the privacy policies of those third parties. These include, but are not limited to, WordPress, FormDR, and or PaySpan. The following links will direct to our authorized third-party vendors for informational purposes: WordPress: https://wordpress.com/ FormDR: https://formdr.com/ PaySpan: https://payspan.com/ Information shared with our authorized third-party service providers will have access to your PII solely for the purpose of performing services on our authorized behalf.

Minors and Privacy

Our website and services do not target and are not intended to attract those under the age of 18. We do not knowingly solicit PII from those under the age of 18 or send them requests for PII. If we learn that we have collected PII of someone under the age of 18, Cross Valley Health & Medicine will take steps to delete such information from our files as soon as possible.  

How to Access or Update Your Information

You have the ability, responsibility and right to review and update your PII at any time by either calling Cross Valley Health & Medicine at 845-561-7075 or logging into your patient portal account.

Changes to the Privacy Policy

Cross Valley Health & Medicine reserves the right to amend this Privacy Policy at any time without notice to you. If any changes are made, notifications will be posted on our website and or an email notification will be sent to your email address on file.  

Questions or Suggestions

If you have any questions or concerns about our collection, use, or disclosure of your PII, please email us at cvhmpc@me.com. You may also contact us by writing to 407 Gidney Avenue Suite B, Newburgh NY 12550.

Effective Date

This Privacy Policy is effective as of March 31, 2021