What insurance plans do you accept?

Cross Valley Health & Medicine accepts the following health insurance plans as of 03/01/2023 AARP Medicare Supplement (secondary insurance) Aetna Affinity Medicaid (no Enriched Health (HARP) and no new suboxone patients – any other plans call and confirm with the insurance CDPHP Cigna HIP – Emblem (Montefiore) Empire Blue Cross Blue Shield – Do not
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Can Cross Valley Health & Medicine provide vaccines?

Yes and no. Our providers can only provide vaccines only to those seen in person. Currently, this service is limited to those who reside in the Greater Hudson Valley Region*. *Includes the following counties: Dutchess, Orange, Putnam, Rockland, Sullivan, and Ulster.

What if I am not satisfied with the care I received?

We extend our sincerest apologies for any care concerns you may have experienced with us. In order for us to continue to providing excellent care, we are always seeking patient feedback. Please contact our office by calling 845-561-7075 or by emailing cvhmpc@me.com. We will be more than happy to assist you with your concerns.

Prescription Refill Policy

In order to have your prescription(s) refilled, you must first consult your provider by either in-person, video chat or phone. Our providers, if deemed necessary, will electronically send your prescription refill(s) to the pharmacy of your choice.

What if I can’t afford to pay my medical fees? 

We understand that medical costs can be very expensive and at times you may be unable to make a payment. If you are unable to make a payment, please discuss setting up a payment plan with our office. Payments must be made in full before your next visit (either in-person or virtual) and for medical
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What are the fees for the Medical Marijuana Program?

Cross Valley Health & Medicine offers certification into the New York State Medical Cannabis Program. The fees for our program are: All telemedicine medical cannabis initial and recertification appointments are $145.00. Payment is due prior to receiving your certification. All in-office medical cannabis initial and recertification appointments are $175.00. Payment is due prior to receiving
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What are the fees for a virtual primary care visit?

For those opting to pay out-of-pocket, we charge $150.00 for established patients and $200.00 for new patients. This does not include other medical services if rendered. We will provide a good-faith estimate if requested before your appointment. For those using insurance, please consult your insurance carrier for further pricing information as to what medical services
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Prescription Policy

You must be first seen by a Cross Valley Health & Medicine practitioner prior to receiving any medications. This can be done by via in-person, video chat or phone. If our provider finds you may benefit from a prescription, they will electronically send the medicine to the pharmacy of your choice. If you need a
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Behavioral Health

Our behavioral health integration program helps patients to access mental health services that otherwise are limited in our communities. Our practice offers the following range of mental health services: individual one-to-one counseling,  smoking cessation, managing substance misuse, support and care for depression and or anxiety. If you struggle with either anxiety, depression, difficulty coping with
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