You will be unable to schedule another appointment until all payments are made.
FAQ Category: General Questions
What if I need a refund?
Contact our billing team by emailing [email protected] or calling our office at 845-561-7075.
How can I view and pay my bills?
Cross Valley Health & Medicine is able to accept cash, major credit cards and checks for any outstanding medical bills you may have from us. You can pay in-person, over the phone, or clicking here to pay your bill online. If you have any billing related questions, please call our office at 845-561-7075.
Do you accept Affordable Care Act plans?
Yes! Click here to know more about which other insurance plans we accept.
What insurance plans do you accept?
Cross Valley Health & Medicine accepts the following health insurance plans as of 03/01/2023 AARP Medicare Supplement (secondary insurance) Aetna Affinity Medicaid (no Enriched Health (HARP) and no new suboxone patients – any other plans call and confirm with the insurance CDPHP Cigna HIP – Emblem (Montefiore) Empire Blue Cross Blue Shield – Do not
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What if I am not satisfied with the care I received?
We extend our sincerest apologies for any care concerns you may have experienced with us. In order for us to continue to providing excellent care, we are always seeking patient feedback. Please contact our office by calling 845-561-7075 or by emailing [email protected]. We will be more than happy to assist you with your concerns.
What if I can’t afford to pay my medical fees?
We understand that medical costs can be very expensive and at times you may be unable to make a payment. If you are unable to make a payment, please discuss setting up a payment plan with our office. Payments must be made in full before your next visit (either in-person or virtual) and for medical
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What are the fees for the Medical Marijuana Program?
Cross Valley Health & Medicine offers certification into the New York State Medical Cannabis Program. The fees for our program are: All telemedicine medical cannabis initial and recertification appointments are $145.00. Payment is due prior to receiving your certification. All in-office medical cannabis initial and recertification appointments are $175.00. Payment is due prior to receiving
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What are the fees for a virtual primary care visit?
For those opting to pay out-of-pocket, we charge $150.00 for established patients and $200.00 for new patients. This does not include other medical services if rendered. We will provide a good-faith estimate if requested before your appointment. For those using insurance, please consult your insurance carrier for further pricing information as to what medical services
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What if I’m advised to go to the hospital and I live far away from Newburgh?
If you are currently experiencing a medical emergency, please dial 911. You may go to any hospital of your choosing. We are able to communicate with any hospital within the United States so long as you give them written permission to speak with our office staff so we can request your medical records.