How can I view and pay my bills?

Cross Valley Health & Medicine is able to accept cash, major credit cards and checks for any outstanding medical bills you may have from us. You can pay in-person, over the phone, or clicking here to pay your bill online. If you have any billing related questions, please call our office at 845-561-7075.    

What insurance plans do you accept?

AARP Medicare Supplement (secondary insurance) Aetna Affinity Medicaid (no Enriched Health (HARP) and no new suboxone patients – any other plans call and confirm with the insurance CDPHP Cigna HIP – Emblem (Montefiore) Empire Blue Cross Blue Shield – Do not accept MediBlue Select Empire Plan (United Healthcare) Fidelis Care HealthNet HealthFirst Humana (Aetna) 1199
Read the full article…

What if I am not satisfied with the care I received?

We extend our sincerest apologies for any care concerns you may have experienced with us. In order for us to continue to providing excellent care, we are always seeking patient feedback. Please contact our office by calling 845-561-7075 or by emailing We will be more than happy to assist you with your concerns.

What if I can’t afford to pay my medical fees? 

We understand that medical costs can be very expensive and at times you may be unable to make a payment. If you are unable to make a payment, please discuss setting up a payment plan with our office. Payments must be made in full before your next visit (either in-person or virtual) and for medical
Read the full article…

What are the fees for the Medical Marijuana Program?

Apart of our medical marijuana certification program is the collection of medical records. We offer two different fees depending on if you are unable to gather your own medical records. $75.00 for initial consultation appointment WITHOUT us obtaining your medical records for you $99.00 for initial consultations AND we can obtain your medical records for you
Read the full article…

What are the fees for a virtual primary care visit?

For those not using insurance, our rates begin at $99.00 before any other medical services are performed. For those using insurance, please consult your insurance carrier for further pricing information to what medical services are/are not covered.